Refund policy

At Aushara, we aim to ensure a smooth and hassle-free shopping experience for our customers.

1. Returns

We accept returns only under the following conditions:

• Product received is damaged
• Product is defective
• Wrong item has been delivered

2. Return Request Timeline

• You must raise a return request within 48 hours of delivery
• Clear photo or video proof is required for verification

3. Non-Returnable Items

We do not accept returns for:

• Opened products
• Used products
• Change of mind

4. Refund Process

• Once your return request is approved, refunds will be processed within 5–7 working days
• The refund will be issued to your original payment method

5. Order Cancellation

• Orders can be canceled only before dispatch
• Once shipped, cancellation is not possible

6. Contact for Returns

To request a return or report an issue, contact us at:

📧 Email: care@aushara.com
🌐 Website: https://aushara.com

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